Delivery & Returns
The Order
The order is confirmed once the payment has been accepted by Bijo;. Bijo; reserves the right to refuse an order if the Customer is already involved in a dispute with Bijo; or if Bijo; considers that the Customer presents a risk of non-payment. Bijo; then reserves the right to request additional information from the Customer if deemed necessary, such as an identity document or proof of address. If there is no response from the Customer within 5 days following the order, the order and payment will be canceled. Bijo; undertakes to fulfill orders received only within the limits of available stock.
Note to UK customers: due to new UK regulations, we cannot accept any order under €135. We will cancel any order below this amount. We sincerely apologize for the inconvenience caused.
Preparation and Shipping
| Order placed | Shipping |
|---|---|
| Monday to Friday before 12:00 PM | Same day* |
| Monday to Thursday after 12:00 PM | Next day* |
| Friday after 1:00 PM to Sunday night | Following Monday* |
| Public holidays | Next working day* |
*Subject to stock availability and normal order volume.
Delivery in Mainland France
- Free standard shipping for all orders of €80 or more.
- Standard shipping (Colissimo with signature): Delivery within 2 to 5 working days.
- Mondial Relay delivery: Delivery within up to 8 working days (Fee: €5).
- Express delivery (Chronopost, excluding Corsica): Delivery within 1 to 2 working days.
| Total Order Weight | Colissimo | Chronopost |
| 0g – €80 | €6 | - |
| ≥ €80 | Free | - |
| 0 – 2 kg | - | €9 |
| 2 – 5 kg | - | €12 |
Overseas and International Delivery
DOM TOM 1 (Guadeloupe, Mayotte, Réunion, Martinique, Saint Pierre and Miquelon)
- Up to 1kg: €18.00
- 1kg and over: €25.00
DOM TOM 2 (Saint Barthélemy, Saint Martin, New Caledonia, French Polynesia, Wallis and Futuna)
- Up to 1kg: €29.00
- 1kg and over: €39.00
Europe Zone 1 (Belgium, Germany, Luxembourg, Netherlands)
- €0 – €150: €13.50
- ≥ €150: Free
Europe Zone 2 (Austria, Ireland, Portugal, Spain, Finland, Greece...)
- €0 – €150: €15.50
- ≥ €150: Free
Europe Zone 3+ (Bulgaria, Czech Republic, Estonia, Hungary, Latvia...)
- Up to 2kg: €18.50
- 2kg and over: €22.50
- ≥ €300: Free
World Zone 1 (Liechtenstein, Switzerland, Gibraltar...)
- Up to 1kg: €18.50
- 1kg and over: €22.50
- ≥ €150: Free
World Zones 2, 3, 4 (Other international countries)
- Shipping rates range from €25.00 to €39.00 depending on weight and destination zone.
Returns and Exchanges
All customers may request an exchange within 14 days from the date of the order. Return shipping costs are the responsibility of the customer.
Return procedure:
- Send an email to info@bijo.paris with:
- Order number
- Photo of the item to be returned
- Reason for the return
- Request for exchange, store credit, or refund
- After confirmation from us, return the item to the following address:
Biën; Bijo; Labo
10 rue Casimir Delavigne
75006 Paris, FRANCE
We recommend using tracked shipping. Once received, we will process the refund or exchange within 8 days (depending on availability).
If a gift was offered under certain conditions, it must also be returned if the order no longer meets those conditions. Orders placed online cannot be returned in-store without prior confirmation.
Claims
If your product was damaged or if you have a complaint, please contact our customer service via our contact form or by email at info@bijo.paris.
