These Sale General Conditions are concluded between, on the one hand, Bijo; with a capital of 7,500 € registered on Paris RCS with the number 484 920 426, and having its registered office at 307 rue de Belleville, 75019 Paris, and, on the other hand, any person having made a purchase on the site https: // bijo. paris /, and referred as "the Client". Any purchase on the site https://bijo.paris/ automatically entails acceptance of all of these conditions, that the customer acknowledges having read before placing his order.


Article 1: Buyer’s capacity

The Client who makes a purchase on the site declares that he / she has the legal capacity to accept these Terms and Conditions.

Article 2: Price

All prices presented on the website include all taxes. The products’ prices are in Euros, except for products sold towards the United-Kingdom which are in Pounds. Bijo; reserves the right to modify its prices without warning; the Client will pay the price he /she was quoted at the moment of purchase. The goods remain the property of Bijo; until the payment has been made in full by the Client.

Article 3: Presentation of Articles

Bijo; undertakes to present and describe the products sold on its website in the most accurate and precise manner as possible. 

Article 4: Orders

An online order is processed once payment has been accepted by Bijo;. Bijo; reserves the right to refuse orders placed by customers when previous problems involving payment have arisen. Bijo; also reserves the right to request any necessary information from the customer, such as proof of identity or proof of address. If the customer does not respond within 5 days, their order will be automatically cancelled. Bijo; only undertakes to process received orders if stocks allow it.

Article 5: Delivery to mainland France 

Any order placed before 12am will be dispatched the same day, except for orders placed on Saturday and Sunday that will be dispatched the following Monday, as well as orders placed on holidays that will be dispatched the next working day.

The Customer has the choice between several delivery methods: via Colissimo in 48 working hours, via Chronopost in 24 working hours.


Article 6: Delivery outside mainland France 

Any order placed before 12am will be dispatched the same day, except for orders placed on Saturday and Sunday that will be dispatched the following Monday, as well as orders placed on holidays that will be dispatched the next working day.

Delivery outside Metropolitan France is made by Colissimo or Chronopost. Outside the European Union, customs or import taxes can add to the price of our products and are the responsibility of the buyer. It is therefore the buyer has to be informed of the amount to his local.

Article 7: Payment

A. Methods of purchase 

When the Client validates his/her purchase, he/she accepts The Terms and Conditions of Sale. The Client pays for their purchase on https://bijo.paris:

- by Bank card (Visa or Marstercard), through the secure payment platform; Stripe

- via Paypal

- with a gift card.

B. Paiement 3D secure

It is possible for your order to be carried out through a Secure 3D platform. Secure 3D is an authentication payment method which guarantees optimal security when you shop online. During payment, your bank verifies the identity of the card user before validating the transaction. Operation of 3D Secure payment 
After validating your bank details, you will be directed onto your bank’s website. A 3D window will appear and the authentication process will then be different for every bank. You may be asked:


- Your date of birth

- To enter a code sent to you by text

- Answer a personal question

This exchange of information between you and your bank is secure. It allows the bank to guarantee the identity of the card user. For any questions relating to the 3D Secure code (procurement, loss, modification…), please contact your bank directly. WARNING: After 3 failed authentication attempts, your transaction will be cancelled, and you card will be blocked. Please contact your bank. For any queries, you can call our customer services team on +33 9 87 71 13 14.

C. Verification of payment 

In order to protect against certain abusive fraud practices, Bijo; moderates the orders placed on the website. In order for this to be carried out effectively, our client service team may contact you to collect certain information to validate your order. They may ask proof of address in your name, or in the name of the person to whom the order will be delivered.

Article 8: Secure Payment - Protection of bank transfers 

Bijo; entrusts the security of transactions to the service provider Stripe. The payment is secured using the online payment system of our partner Stripe. The bank details only appear in our systems in encrypted form, this means that they are coded in such a way that they cannot be understood and are therefore never held by Bijo;.

Article 9: Data Protection 

The personal data communicated by the Client on the website https://bijo.paris are subjected to computer processing. It is processed in order to treat and deliver the orders and to suggest to the Client products adapted to his / her specific needs. The recipient of the data will only be Bijo;.

The Client may subscribe to the Bijo; newsletter and therefore chose to be regularly informed about the offers. The Client can unsubscribe at any time.

Article 10: Return & Exchange 

The Client shall have a period of 14 days to withdraw from his / her order, without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire physical possession of the products.

Pursuant to article L.121-28 of the French Consumer Code and article 16(e) of Directive 2011/83/EU of 25 October 2011, the Client cannot withdraw from contracts as regards the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g. care products, make-up products…). Any product returned to Bijo; in violation with article L.121-28 of the French Consumer Code and article 16(e) of Directive 2011/83/EU of 25 October 2011 will be sent again to the Client at Bijo’s expense without the Customer being entitled to any compensation.

To exercise the right of withdrawal, the Client must inform Bijo (307 rue de Belleville, 75019 Paris, FRANCE – info@bijo.paris)  of his / her decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form as set out hereafter:

The Client may use the following withdrawal form:

(Please complete and return this form only if you wish to withdraw from the contract.)

To Bijo;, 307 rue de Belleville, 75019 Paris, FRANCE – info@bijo.paris:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s): 
Signature of consumer(s) (only if this form is notified on paper): 
Date: 
(*) Delete as appropriate.


In case of withdrawal from the Customer, Bijo; will reimburse the Customer for the amount of his order, including delivery costs (with the exception of additional costs arising from the fact that he has chosen, where applicable, a more expensive delivery method than the standard delivery method offered by Bijo ;) no later than fourteen days from the day Bijo; is informed of its decision to withdraw.

Bijo; may defer reimbursement until receipt of the returned products or until the Customer has provided proof of shipment of the products, the date selected being that of the first of this situation.

When the order was accompanied by a gift offered to the Customer under conditions - for example, a gift offered only if a minimum order amount was reached - and the Customer no longer fulfills the conditions necessary to obtain the gift due to the 'exercise of the right of withdrawal by the Customer, the gift must be returned to Bijo; with returned products and Bijo; may defer reimbursement until receipt of the gift or until the Customer has provided proof of shipment of the gift, the date chosen being that of the first of this situation.

 

Bijo; will refund using the same way of payment as the one used for the initial transaction, unless the Customer expressly agrees on a different means and this refund does not incur costs for the Customer.

The Customer must return or return the goods to Bijo;,  at the latest fourteen days after the Customer has communicated his decision to withdraw. This deadline is deemed to have been met if the Customer returns the goods before the expiration of the fourteen-day period.

The Client will have to bear the direct cost of returning the products.

Bijo ; conseille au Client de choisir un mode de transport avec numéro de suivi. Sans numéro de suivi, Bijo ; n’acceptera aucune réclamation.

The Client is only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.

Article 11: Gift Cards 

The vouchers sent by Bijo; in exchange for a return or purchased by the Customer on the Eshop can be used for 1 year on all the products offered on the site https://bijo.paris/ . Eshop vouchers are not valid in stores. Vouchers cannot be combined with each other or with promotional codes and cannot give rise to a cash refund. Any voucher will be exchanged or refunded, even partially for any reason whatsoever (including theft, loss, deterioration or expiration).

Article 12: Promotional Codes 

Promotion codes only apply to non-discounted base prices. Promotional codes cannot be combined with each other or with vouchers. Promotional codes can be used once per Customer account unless otherwise instructed by Bijo;. These codes are not refundable during an exchange.

Article 13: Intellectual Property

All the elements present on the site https://bijo.paris/ , whether visual, textual or sound, are the exclusive property of Bijo ;, or of the holder of the intellectual property rights concerned, and are therefore protected. by the code of intellectual property and copyright. As such, any reproduction of the Bijo brand; or of the site https://bijo.paris, partial or complete, is strictly prohibited.

It is permitted for links to be made to our site, however this must be done in an honest manner and such a link cannot pose a threat to our good name or seek to profit from our reputation. It is strictly forbidden to put a link to our website on a site that is not your own. We reserve the right to remove such links without notice.It is permitted for links to be made to our site, however this must be done in an honest manner and such a link cannot pose a threat to our good name or seek to profit from our reputation. It is strictly forbidden to put a link to our website on a site that is not your own. We reserve the right to remove such links without notice.

Article 14: Limitation of liability 

The Bijo; company cannot be held responsible with regard to third parties, in the event of indirect damage, special damage or incidents resulting from negligence, failure or clumsiness of the Customer, or resulting from improper use by the Customer of one of the products offered for sale on the site https://bijo.paris/ . Concerning access to the site, consultation of the latter, the ordering process, payment, delivery and service, the company Bijo; has only an obligation of means. Bijo's responsibility; cannot be held liable for any inconvenience or damage inherent to the Internet network, in particular any disruption of the connection or any intrusion of a computer virus. In addition Bijo; is exempt from any liability for any fact qualified as force majeure within the meaning of the jurisprudence of the Court of Cassation. Finally, Bijo's responsibility; is limited to the amount of the Customer's order.


Article 15: Legal Guarantee

Products sold on the website https://bijo.paris are subject to the legal guarantee relating to compliance and to the guarantee against latent defects as per articles 1641 and the subsequent articles of the civil Code.

15.1 Legal Guarantee of compliance

Article L. 217-4 of the French Consumer Code: The seller delivers a product that complies with the description given in the contract and is liable to the consumer for any lack of conformity in the goods at the time when they are delivered. The seller is also responsible for lack of conformity that result from packaging, and from set-up or installation instructions when such conformity was covered by the contract or was performed under its responsibility. Article L. 217-5 of the French Consumer Code: The good is compliant with the contract: 1° if it is appropriate for the use normally expected for such an article and, where applicable: - if it matches the description given by the seller and possesses the qualities shown to the purchaser in the form of a sample or model ; - if it has the qualities that a purchaser might legitimately expect in view of public statements made by the seller, the producer or his/her representative in advertising or labelling ; 2° Or if it has the features defined by mutual agreement between the parties or if it is suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to. Article L. 217-12 of the French Consumer Code: Any legal action prompted by lack of conformity is governed by a term of prescription of two years as of delivery of the goods.

15.2 Warranty on defective items

Article 1641 of the French Civil Code: The seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them. Article 1648 of the French Civil Code: The action resulting from latent defects must be brought to the attention of the seller by the purchaser within two years after the discovery of the defect.

When the Client brings an action based on the legal guarantee of conformity for goods, he / she:`

-       Has to bring the action within two years of delivery of the goods;

-       May chose between the repair or the replacement of the goods, subject to the cost conditions provided by article L.217-9 of the French Consumer Code;

-       Does not have to prove the existence of the lack of conformity of the goods if the defect appears within 2 years of the delivery of the goods.

The legal guarantee of conformity for goods applies irrespective of the commercial guarantee that the seller may have granted. 

The Client can bring an action based on the warranty against latent defects of the sing sold as provided by article 1641 of the French Civil Code and may chose in that case between (1) returning the thing and having the price returned to him or (2) keeping the thing and having a part of the price returned to him pursuant to article 1644 of the French Civil Code.

Article 16: Litigation - Complaint - Information 

If you have a question, a complaint or need information relating to the online sales conditions set up by Bijo; please contact Customer Service by e-mail at the following address: info@bijo.paris .

Article 17: Applicable Law 

The Customer accepts and fully acknowledges that French law governs these General Conditions of Sale, as well as any dispute or litigation that may arise between the Customer and the company Bijo;. In addition, the Internet user (or the Customer) accepts that in the event of a dispute, following a
visit or a purchase on https://bijo.paris, it is the French courts which are recognized as having jurisdiction.


Declaration relating to data protection

1. Collection and general use of details

a. Order: When you order, we have to record your data in order to best process your order and to ship the products purchased. This information is also kept for security purposes, in order to comply with legal and regulatory obligations, as well as to allow us to improve and personalize our offers. Thanks to your e-mail address we can send you an order confirmation and communicate with you if necessary. Your e-mail address is also used to identify you when logging into your user account. The personal data collected on www.ohmycream.com are exclusively reserved for the company Bijo;.


b. Connection to your customer account: When you place an order on our site, we will ask you to access your ‘Customer Account’ which is protected by a password. This allows you to have access to information relating to your orders and to amend personal information if necessary. It is important not to pass on your login details for your ‘Customer account’ to a third party, as the account is strictly personal.


c. Publicity: We will use your details to send you information regarding our products and to recommend products which we think will interest you. We will only send you such publicity by email within the limits of the law.


d. Subscription to the newsletter: If you decide to subscribe to our newsletter, you will receive information on offers. You can cancel your subscription at any time. The details collected for your subscription to the newsletter allow us to personalise the offers that we send you.


e. Consultation of websites: For security reasons, when you visit our site the following details may be collected and saved temporarily: domain name or address of your IP, http response code, the number of bytes transferred, the website address from which the user arrived on the site. These details are collected anonymously (we collect the details but do not match them to a user) and also allow us to create better offers for our users.

2. Saving Data Using Cookies

A cookie is a small file saved onto the computer. It contains information on the navigation which is carried out on our site. It allows us to facilitate the subsequent use of the site by the same person, and to retain preferences chosen by the site user. It is possible for you to limit the use of cookies on your computer, this will however limit the use of certain services offered on the site. You also have the possibility of manually deleting  cookies.


Google Analytics 

We use Google Analytics, a service of Google Inc. (“Google”) to understand how users interact with our site. Google Analytics uses cookies. The information obtained with the help of cookies on your usage habits of the www.ohmycream.fr site (including your IP address) is transferred to a Google server where it is saved. The terms of use of Google Analytics, to which Bijo; adhered, prohibit the transmission to Google Analytics of personal information that identifies an individual, including (without limitation) names, email addresses or banking information. Google uses the information collected to learn about your usage habits of our website and other services related to the use of our website. You can limit the use of cookies by configuring your browser, which nevertheless limits the use of certain services that we offer on our site. Cookies can also be deleted manually. If you do not want your browser to use Google Analytics, you can install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.
By using our website, you agree to your details being used by Google for the reasons described above.

3. Secure transfer of details 

Our site is covered by a security system. We have adopted the process of SSL crypting (Secure Socket Layer) which assures the protection against loss, damage, access, modification or circulation of your details by non-authorised third parties.

4. Your rights

Rights of access and rectification: In accordance with the "Informatique et Libertés" law n ° 78-17 of 6 January 1978 as amended, you have the right to access, modify, rectify and delete data concerning you. For any request relating to the processing of your personal data or to exercise your rights, we invite you to write to us, indicating your contact details, at: SAS DESSIGNS 307 rue de Belleville, 75019 Paris - info@bijo.paris.

Right of objection and cancellation: You can cancel, at anytime, the use of your personal data for advertising or study purposes. To do this, please write to us via email or post to the above address.