Deliveries & Shipping

Order

The order is confirmed once payment has been accepted by Bijo;. Bijo; reserves the right to refuse an order if the Customer already has an ongoing dispute with Bijo; or if Bijo; considers that the order presents a risk of payment default.

In this context, Bijo; may request additional information from the Customer, such as proof of identity or proof of address. If the Customer does not respond within 5 days of the request, the order and payment may be cancelled.

Bijo; undertakes to fulfil orders received, subject to stock availability.

Note for UK customers: due to the regulations applicable in the United Kingdom, we are unable to accept orders under €135. Any order below this amount will therefore be cancelled. We sincerely apologize for any inconvenience caused.

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Preparation and shipping

Orders are prepared from Monday to Friday, excluding public holidays. The timeframes indicated below are provided for information purposes and may vary during periods of high activity, product launches, sales periods or in the event of an exceptional stock shortage.

*Subject to stock availability, payment validation and normal order volume.

Once your order has been shipped, you will receive a shipping confirmation email containing your parcel tracking information, when available.

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Delivery in mainland France

• Free standard delivery for any order equal to or over €80.
• Standard Colissimo delivery with signature: average delivery time of 2 to 5 business days after shipping.
• Mondial Relay delivery: average delivery time of up to 8 business days after shipping.
• Chronopost express delivery, excluding Corsica: average delivery time of 1 to 2 business days after shipping.

The delivery times indicated correspond to the timeframes usually observed after shipping. They may vary depending on the carrier, the time of year, the destination or any event beyond Bijo;’s control.

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Deliveries to French overseas territories and international shipping

Shipping costs are calculated according to the destination, parcel weight and order amount. Any customs duties, local taxes or import fees applicable in the country of delivery remain the responsibility of the Customer.

French overseas territories 1 (Guadeloupe, Mayotte, Réunion, Martinique, Saint Pierre and Miquelon)

• Up to 1 kg: €18.00
• 1 kg and over: €25.00

French overseas territories 2 (Saint Barthélemy, Saint Martin, New Caledonia, French Polynesia, Wallis and Futuna)

• Up to 1 kg: €29.00
• 1 kg and over: €39.00

Europe Zone 1 (Belgium, Germany, Luxembourg, Netherlands)

• Order under €150: €13.50
• Order equal to or over €150: free

Europe Zone 2 (Austria, Ireland, Portugal, Spain, Finland, Greece...)

• Order under €150: €15.50
• Order equal to or over €150: free

Europe Zone 3+ (Bulgaria, Czechia, Estonia, Hungary, Latvia...)

• Up to 2 kg: €18.50
• 2 kg and over: €22.50
• Order equal to or over €300: free

World 1 (Liechtenstein, Switzerland, Gibraltar...)

• Up to 1 kg: €18.50
• 1 kg and over: €22.50
• Order equal to or over €150: free

World 2, 3, 4 (other international countries)

• Rates vary from €25.00 to €39.00 depending on the weight and delivery zone.

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Customs, taxes and import fees

For deliveries outside the European Union, customs duties, local taxes, import fees or administrative charges may be applied by the authorities of the destination country.

These fees are not included in the prices displayed on our website or in the shipping costs paid when placing the order. They remain the responsibility of the Customer.

The Customer is invited to check with the customs authorities of their country before placing an order in order to find out about any applicable fees.

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Tracking, delays and delivery incidents

When the carrier provides a tracking number, it is sent to the Customer by email after the order has been shipped.

The delivery times indicated correspond to the timeframes usually observed after shipping. They may vary depending on the carrier, destination, time of year, customs formalities or any event beyond Bijo;’s control.

In the event of a significant delay, a parcel marked as delivered but not received, a damaged parcel or any delivery issue, the Customer is invited to contact our customer service team at info@bijo.paris, indicating their order number.

In the event of a parcel damaged upon receipt, we recommend that the Customer take photos of the parcel, the packaging and the product or products concerned, then contact our customer service team as soon as possible so that we can open a claim with the carrier if necessary.

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Returns, exchanges and refunds

Return, exchange and refund requests are governed by our Refund Policy.

You can consult this policy directly on the website or via the links available during the checkout process.

For any return request, you can submit your request directly from your customer account, in the details of the relevant order, or contact our customer service team via our contact form or by email at the following address: info@bijo.paris.