Terms of sale
General Terms and Conditions of Sale
Last updated: June 23, 2026
These General Terms and Conditions of Sale are entered into between, on the one hand, DESSIGNS / Bijo; Paris, a single-member limited liability company with share capital of €7,500, registered with the Paris Trade and Companies Register under number 484 920 426, whose registered office is located at 10 rue Casimir Delavigne, 75006 Paris, France, with intra-community VAT number FR07484920426, hereinafter referred to as “Bijo; Paris” or “the Seller”, and, on the other hand, any natural or legal person making a purchase on the website https://bijo.paris, hereinafter referred to as “the Customer”.
Any order placed on the website https://bijo.paris implies full and complete acceptance of these General Terms and Conditions of Sale, which the Customer acknowledges having read before confirming their order.
These General Terms and Conditions of Sale may be supplemented by our Shipping Policy, Refund Policy, Privacy Policy, Terms of Use and Legal Notice, available on the website.
Article 1: Customer’s legal capacity
The Customer declares that they have the legal capacity to enter into a contract within the meaning of Articles 1123 et seq. of the French Civil Code.
Where the Customer acts on behalf of a legal entity, they declare that they have the necessary authority to bind that entity.
Article 2: Products
Bijo; Paris offers for sale beauty products, skincare products, cosmetics, accessories, beauty tools, lifestyle products and other products distributed on the website.
Bijo; Paris makes every effort to present and describe the products as accurately as possible. The photographs, visuals, descriptions, usage advice and information appearing on the product pages are provided for information purposes only and may change.
Differences may exist between the visuals displayed on the website and the products received, in particular due to screen settings, shooting conditions, packaging availability or changes made by the brands.
The Customer is invited to carefully read the description of each product before placing an order.
Article 3: Prices
Product prices are indicated in euros, including all taxes, excluding shipping costs, customs duties, local taxes or any import fees.
Shipping costs are indicated before the order is confirmed and vary according to the delivery method selected, parcel weight, order amount and destination.
Bijo; Paris reserves the right to change its prices at any time. The price applicable to the Customer is the price displayed on the website at the time the order is confirmed.
The products remain the property of Bijo; Paris until full payment of the price by the Customer.
Article 4: Order
The order is confirmed once payment has been accepted by Bijo; Paris.
Before final confirmation, the Customer is invited to check the details of their order, the products selected, quantities, total price, billing address, delivery address and chosen delivery method.
Bijo; Paris reserves the right to refuse or cancel an order if the Customer already has an ongoing dispute with Bijo; Paris, if the order presents a risk of fraud or payment default, or if the information provided is incomplete, incorrect or inconsistent.
In this context, Bijo; Paris may request additional information from the Customer, such as proof of identity or proof of address. If the Customer does not respond within 5 days of the request, the order and payment may be cancelled.
Bijo; Paris undertakes to fulfil orders received, subject to stock availability. In the event that a product becomes unavailable after the order has been confirmed, the Customer will be informed as soon as possible. Bijo; Paris may then offer a refund, exchange, credit note or alternative solution, depending on the situation and with the Customer’s agreement where necessary.
Article 5: Payment
Payment for the order is made directly on the website https://bijo.paris.
The Customer may pay for their order using the payment methods offered during checkout, including:
- bank card;
- Shopify Payments;
- Stripe;
- PayPal;
- Apple Pay;
- gift voucher or gift card, where this option is available.
Payment is due immediately at the time of order.
The order may be subject to 3D Secure verification or any other authentication procedure implemented by the Customer’s bank or by the payment provider.
In the event of payment refusal, authentication failure, opposition, cancellation or inability to process payment, the order cannot be confirmed.
Article 6: Secure payment
Payments made on the website are processed by secure payment providers, including Shopify Payments, Stripe, PayPal or Apple Pay.
The Customer’s complete banking details are not stored by Bijo; Paris. They are processed directly by secure payment providers, in accordance with their own terms and security standards.
Bijo; Paris reserves the right to carry out checks in order to prevent fraud and abusive practices. In this context, the customer service team may ask the Customer for certain supporting documents necessary to validate the order.
Article 7: Delivery
Orders are prepared from Monday to Friday, excluding public holidays.
The preparation and shipping times indicated on the website are provided as estimates and may vary during periods of high activity, product launches, sales periods, exceptional stock shortages or in the event of circumstances beyond Bijo; Paris’ control.
For information purposes:
- orders placed Monday to Friday before 12:00 p.m. may be shipped the same day;
- orders placed Monday to Thursday after 12:00 p.m. may be shipped the next business day;
- orders placed from Friday after 12:00 p.m. to Sunday evening may be shipped the following Monday;
- orders placed on a public holiday may be shipped the next business day.
These timeframes are subject to stock availability, payment validation and normal order volume.
The applicable delivery methods, rates and timeframes are specified in our Shipping Policy, available on the website and during checkout.
Once the order has been shipped, the Customer receives a shipping confirmation email containing tracking information where available.
For deliveries outside the European Union, customs duties, local taxes, import fees or administrative charges may be applied by the authorities of the destination country. These fees remain the responsibility of the Customer.
Article 8: Receipt of the order and delivery incidents
The Customer is invited to check the condition of the parcel and products upon receipt.
In the event of a damaged, opened, incomplete parcel or any apparent anomaly, the Customer is invited to make precise reservations with the carrier where possible, keep the packaging materials and contact Bijo; Paris customer service as soon as possible.
In the event of a damaged, defective, incomplete or non-conforming product, the Customer must contact our customer service team at info@bijo.paris, indicating their order number and attaching photos of the product, its packaging and, if necessary, the parcel received.
After review, Bijo; Paris will inform the Customer of the appropriate procedure: replacement, exchange, refund or any other suitable solution depending on the situation.
Article 9: Right of withdrawal, returns, exchanges and refunds
The Customer has 14 days from the date of receipt of their order to exercise their right of withdrawal, without having to provide any reason.
The return request can be made directly from the customer account, in the details of the relevant order. The Customer may also contact customer service via the contact form or by email at the following address: info@bijo.paris.
Except in the case of a defective product, an item damaged upon receipt or a product that does not conform to the order, any returned product must be intact, unused, complete, in its original packaging and in perfect resale condition.
For cosmetics, skincare products, makeup, hygiene accessories or any product concerned by hygiene or health protection reasons, the item must also be unopened and unsealed.
In accordance with the French Consumer Code, the right of withdrawal may not be exercised, in particular, for goods that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons.
Return shipping costs are borne by the Customer, except in the case of a preparation error, defective product, item damaged upon receipt or product that does not conform to the order.
The Customer must return the product or products no later than 14 days after communicating their decision to withdraw.
Bijo; Paris may defer the refund until receipt of the returned product or products, or until receipt of proof of shipment of the return.
The refund is made using the payment method used for the order, unless expressly agreed otherwise by the Customer and provided that this refund does not incur any fees for them.
In the event of withdrawal, Bijo; Paris refunds the amount of the returned products as well as the initial standard delivery costs, where the order is returned in full. Any additional costs resulting from the Customer’s choice of a delivery method more expensive than the standard delivery method offered are not refunded.
The detailed return, exchange and refund terms are specified in our Refund Policy, available on the website.
Withdrawal form template
The Customer may use the template form below, although this is not mandatory:
To DESSIGNS / Bijo; Paris
10 rue Casimir Delavigne
75006 Paris
France
Email: info@bijo.paris
I hereby notify you of my withdrawal from the contract relating to the sale of the following goods:
Ordered on:
Received on:
Order number:
Consumer’s name:
Consumer’s address:
Product concerned:
Date:
Consumer’s signature, only if this form is submitted on paper:
Article 10: Conditional gifts
When the order includes a gift offered under specific conditions, for example a gift offered from a minimum purchase amount, the gift must also be returned if the remaining amount of the order after the return no longer meets the conditions of the offer.
If the gift is not returned, its value may be deducted from the refunded amount.
Article 11: Vouchers and gift cards
Vouchers, credit notes and gift cards issued by Bijo; Paris can be used according to the conditions indicated at the time of their issue or purchase.
Unless otherwise stated, vouchers and gift cards are valid for 1 year from their date of issue or purchase.
E-shop vouchers and gift cards can only be used on the website https://bijo.paris, unless otherwise stated.
They cannot be combined with each other or with promotional codes, unless otherwise stated by Bijo; Paris.
They cannot give rise to any cash refund, even partial, and cannot be exchanged or refunded in the event of loss, theft, damage, expiry or partial use.
Article 12: Promotional codes
Promotional codes apply only according to the specific conditions of each offer.
Unless otherwise stated, promotional codes apply to non-discounted base prices, cannot be combined with each other, cannot be combined with vouchers or gift cards and can only be used once per customer account.
Promotional codes cannot give rise to a refund, even in the event of an exchange, partial return or order cancellation.
Bijo; Paris reserves the right to modify, suspend or cancel a promotional offer in the event of a clear error, fraudulent use or non-compliance with the terms of the offer.
Article 13: Legal guarantees
The products sold on the website benefit from the applicable legal guarantees, in particular the legal guarantee of conformity provided by the French Consumer Code and the guarantee against hidden defects provided by the French Civil Code.
13.1 Legal guarantee of conformity
The consumer Customer benefits from the legal guarantee of conformity for lack of conformity existing at the time of delivery of the goods and appearing within the time limits provided by law.
Under the legal guarantee of conformity, the Customer may request that the goods be brought into conformity, by repair or replacement, under the conditions provided by the French Consumer Code.
Where repair or replacement is impossible, disproportionate or cannot be implemented under the conditions provided by law, the Customer may request a price reduction or cancellation of the sale, according to the applicable legal conditions.
13.2 Guarantee against hidden defects
The Customer may also rely on the guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code, where the defect renders the goods unfit for their intended use or diminishes such use to such an extent that the Customer would not have purchased them, or would have paid a lower price, had they been aware of it.
In this case, the Customer may choose between cancellation of the sale or a reduction in the sale price, in accordance with the provisions of the French Civil Code.
For any request relating to legal guarantees, the Customer may contact customer service at the following address: info@bijo.paris, indicating their order number and attaching the elements required to review their request.
Article 14: Liability
Bijo; Paris cannot be held liable for damage resulting from improper use of the products, use that does not comply with usage advice, instructions, precautions for use or manufacturer recommendations.
The Customer is invited to carefully read the usage advice, precautions for use, any contraindications and information appearing on product pages, packaging or instructions.
Bijo; Paris cannot be held liable for inconveniences or damage inherent to the use of the Internet, including service interruption, external intrusion, computer viruses, data loss or technical malfunction, except where otherwise provided by law.
Bijo; Paris’ liability cannot be incurred in the event of force majeure, an unforeseeable and insurmountable act of a third party, or fault of the Customer.
No provision of these General Terms and Conditions of Sale may have the effect of depriving the consumer Customer of the legal guarantees or mandatory rights they benefit from under applicable regulations.
Article 15: Intellectual property
All elements present on the website https://bijo.paris, including texts, images, photographs, videos, graphics, logos, trademarks, trade names, product pages, editorial content, structures, databases and technical elements, are protected by the French Intellectual Property Code and applicable international regulations.
Unless prior written authorization has been granted by Bijo; Paris, any reproduction, representation, modification, adaptation, distribution, translation, extraction, reuse or exploitation, whether total or partial, of the website or its contents is strictly prohibited.
The creation of links to the website is authorized only if it is carried out fairly, does not harm the image, reputation or rights of Bijo; Paris, and does not create any confusion as to the existence of a partnership or association with Bijo; Paris.
Bijo; Paris reserves the right to request the removal of any link that it considers contrary to its interests, image or these General Terms and Conditions of Sale.
Article 16: Personal data
Personal data collected in connection with the use of the website, creation of a customer account, placing of an order, payment, delivery, customer service, returns, exchanges, refunds, newsletters or marketing communications is processed in accordance with our Privacy Policy, available on the website.
For any question relating to the processing of their personal data or to exercise their rights, the Customer may contact Bijo; Paris at the following address: bijoparis@dessigns.fr.
Article 17: Claims and customer service
For any question, request for information, claim or difficulty relating to an order, the Customer may contact customer service:
DESSIGNS / Bijo; Paris
10 rue Casimir Delavigne
75006 Paris
France
Phone: 01 71 32 26 16
Email: info@bijo.paris
The Customer is invited to indicate their order number in order to facilitate the processing of their request.
Article 18: Consumer mediation
In the event of a dispute relating to an order, the Customer is invited to first contact Bijo; Paris customer service in order to seek an amicable solution.
In accordance with the provisions of the French Consumer Code relating to the amicable settlement of disputes, the consumer Customer may use a consumer mediator free of charge, provided they have first submitted a written complaint to Bijo; Paris and have not received a satisfactory response.
The contact details of the competent mediator will be provided to the Customer upon request or made available on the website once the mediator has been effectively appointed by Bijo; Paris.
The Customer may also consult the European online dispute resolution platform, when available, at the following address: https://ec.europa.eu/consumers/odr.
Article 19: Applicable law
These General Terms and Conditions of Sale are governed by French law.
Where the Customer acts as a consumer and resides in a country other than France, the more protective mandatory provisions of their country of residence remain applicable where provided by the regulations.
In the event of a dispute, the parties will seek an amicable solution before taking any legal action.
Article 20: Contact and seller identification
DESSIGNS / Bijo; Paris
Single-member limited liability company
Share capital: €7,500
10 rue Casimir Delavigne
75006 Paris
France
RCS Paris: 484 920 426
Intra-community VAT number: FR07484920426
Phone: 01 71 32 26 16
Email: info@bijo.paris
