Refund policy
RETURNS, EXCHANGES & REFUNDS
You have 14 days from the date of receipt of your order to exercise your right of withdrawal and request the return of one or more items purchased on our website.
The return request can be made directly from your customer account, in the details of the relevant order. You may also contact our customer service team via our contact form or by email at the following address: info@bijo.paris.
Contact form:
https://bijo.paris/pages/contact-us
Return conditions
Except in the case of a defective product, an item damaged upon receipt or a product that does not conform to the order, any returned product must imperatively be:
- intact;
- unused;
- complete;
- in its original packaging;
- in perfect resale condition.
For cosmetics, skincare products, makeup, hygiene accessories or any product concerned by hygiene or health protection reasons, the item must also be unopened and unsealed.
For hygiene and health protection reasons, products that have been opened, used, tried, unsealed, damaged or can no longer be resold cannot be returned, exchanged or refunded, except in the case of a proven defect or non-conformity.
Return shipping costs for orders shipped within mainland France and outside mainland France are borne by the customer, except in the case of a preparation error, defective product or non-conforming product.
Return procedure
- Submit a return request
You can submit your return request directly from your customer account, in the details of the relevant order.
You may also contact our customer service team via our contact form or by email at info@bijo.paris, indicating your order number, the product or products concerned, and your request: return, exchange or refund.
- Review of the request
Our customer service team may ask you for photos of the product and its packaging in order to prepare the return process and check the condition of the item before it is sent back.
This check allows us to ensure that the product meets the return conditions: the item must be intact, unused, complete, in its original packaging and in perfect resale condition. For products concerned by hygiene or health protection reasons, the item must also be unopened and unsealed.
In the case of a defective product, an item damaged upon receipt or a product that does not conform to the order, photos may also be requested in order to process the claim under the best possible conditions.
- Sending the return
After your request has been registered, the product or products must be returned to the following address:
Biën; Bijo; Labo
10 rue Casimir Delavigne
75006 Paris
FRANCE
Please include your order number and the name of the product or products returned in your parcel.
We recommend choosing a shipping method with a tracking number. Without a tracking number, we will not be able to accept any claim in the event of loss or delivery issue affecting the return parcel.
Return shipping costs are borne by the customer, except in the case of a defective product, an item damaged upon receipt, a preparation error or a product that does not conform to the order.
- Receipt and processing of the return
We will notify you by email once your return has been received.
After checking the condition of the returned item or items, we will proceed with the refund or exchange within 8 business days, subject to compliance with the return conditions and stock availability in the case of an exchange.
The refund will be made using the payment method used for the order. Bijo; may defer the refund until receipt of the returned product or products, or until receipt of proof of shipment of the return.
If the returned product does not comply with the return conditions, in particular if it is opened, used, damaged, incomplete, unsealed or not resalable, Bijo; reserves the right to refuse the refund or exchange. In this case, the product may be returned to the customer, after notification by our customer service team.
Unannounced returns
In order to ensure proper and prompt processing, any return request must be made in advance via the customer account, the contact form or by email.
An unannounced return, or a return that does not allow us to clearly identify the order concerned, may result in additional processing time.
Conditional gifts
When the order includes a gift offered under specific conditions, for example a gift offered from a minimum purchase amount, the gift must also be returned if the remaining amount of the order after the return no longer meets the conditions of the offer.
If the gift is not returned, its value may be deducted from the refunded amount. For more details, please refer to our General Terms and Conditions of Sale.
Online orders and in-store returns
Orders placed on the Bijo; website may be returned or exchanged directly in store with the prior written approval of our customer service team.
CLAIMS, DEFECTIVE OR NON-CONFORMING PRODUCTS
If you notice that your product is damaged, defective, incomplete or does not conform to your order, please contact our customer service team as soon as possible via our contact form or by email at info@bijo.paris.
Please indicate your order number and attach photos of the product, its packaging and, if necessary, the parcel received.
After review, our customer service team will inform you of the appropriate procedure: replacement, exchange, refund or any other suitable solution depending on the situation.
