Returns & exchanges
Any customer can request the exchange of their article in a period of 14 days from the date of the order. The returns of orders shipped in mainland France and outside of mainland France are the responsibility of the customer.
The product must be intact, not opened and in its original packaging.
The procedure to follow is as follows:
1) Contact customer service via the Contact form or directly by email at the address email@example.com.
2) Our customer service is likely to ask you for photos in order to verify that the product for which the buyer requests an exchange or a return respects the return conditions. The product which is the subject of a return must be intact, non-opened and in its original packaging. If the product meets these conditions, we will give you the authorization of its return.
3) The product (s) as well as the order number concerned and the designation of the product (s) subject to the return must be sent to the following address:
We recommend that you choose a delivery method with tracking number. Without a tracking number number, we will not be able to accept any claims.
The shipping costs are the responsibility of the buyer.
4) We will notify you by email upon receipt of your return and we will reimburse you or exchange the product within 8 days (subject to stock availability in the event of an exchange).
If you find that your product has been damaged or for any other complaint, we invite you to contact our customer service via our Contact form or by email at the address firstname.lastname@example.org.