The order is confirmed once the payment has been accepted by Bijo;. Bijo; reserves the right to refuse an order if the Customer is already involved in a dispute with Bijo; or if Bijo; considers that the Customer presents a risk of non-payment. Bijo; then reserves the right to request additional information from the Customer if deemed necessary, such as an identity document or proof of address. If there is no response from the Customer within 5 days following the order, the order and payment will be canceled. Bijo; undertakes to fulfill orders received only within the limits of available stock.
Note to UK customers: due to new UK regulations, we cannot accept any order under €135. We will cancel any order below this amount. We sincerely apologize for the inconvenience caused.
| Order placed | Shipping |
|---|---|
| Monday to Friday before 12:00 PM | Same day* |
| Monday to Thursday after 12:00 PM | Next day* |
| Friday after 1:00 PM to Sunday night | Following Monday* |
| Public holidays | Next working day* |
*Subject to stock availability and normal order volume.
| Total Order Weight | Colissimo | Chronopost |
| 0g – €80 | €6 | - |
| ≥ €80 | Free | - |
| 0 – 2 kg | - | €9 |
| 2 – 5 kg | - | €12 |
All customers may request an exchange within 14 days from the date of the order. Return shipping costs are the responsibility of the customer.
Return procedure:
Biën; Bijo; Labo
10 rue Casimir Delavigne
75006 Paris, FRANCE
We recommend using tracked shipping. Once received, we will process the refund or exchange within 8 days (depending on availability).
If a gift was offered under certain conditions, it must also be returned if the order no longer meets those conditions. Orders placed online cannot be returned in-store without prior confirmation.
If your product was damaged or if you have a complaint, please contact our customer service via our contact form or by email at info@bijo.paris.
